SAS Portal Help Desk
- The video I am trying to watch seems very choppy, and keeps stopping and starting. What should I do?
- Are the videos close-captioned? Can I play them full-screen?
- A number of the Titles for the videos are similar. How can I tell what a video is about, and how long it is?
The video I am watching seems very choppy, and keeps stopping and starting. What should I do?
Streaming media players buffer a small percentage of a video before beginning to play it. Differences in the buffering time will depend on the network you are accessing the video on, so if you have a slow Internet connection you may want to allow more time for it to buffer before attempting to play it.
Are the videos close-captioned? Can I play them full-screen?
All of the videos are close-captioned, and can be played full-screen. There is a toolbar at the bottom of the media player there is a toolbar that controls those options. To view the close-captioning, click the icon that resembles a speech bubble. To view a video full-screen, click on the icon with an arrow on it.
A number of the Titles for the videos are similar. How can I tell what a video is about, and how long it is?
To see a description of a video, along with its running time, click View Details underneath the video's Title.
