Conflict Resolution

 

What is conflict resolution?

 

It’s learning to settle disagreements peacefully.  Conflict resolution means working things out:

• Without fighting, name-calling or hurting the feelings of others.
• Without running away from difficult situations.
• Without going against your feelings or disbeliefs.

 

Why should you learn about conflict resolution?

 

Because knowing how to handle conflicts in a positive way can help you:

• Stay safe from violence
• Feel good about yourself
• Learn to respect others

 

What does it take to cause a conflict?

 

For a conflict to occur, you need:

• People
  • For example, a conflict can occur between 2 people or between 2 groups of  people
• Different points of view – this usually means each person, or group:
  • Sees a situation in a different way
  • Wants a different outcome
  • Has different ideas about what to do
• Feelings – individuals or groups may have very strong feelings about the problem or situation.  For example, they may feel:
  • Angry
  • Jealous
  • Lonely
  • Scared
  • Frustrated
  • Disappointed

 

 Conflict is a part of life:

 

Young people often experience misunderstandings when dealing with:

• Bullies and teases
• Gossip and rumors
• Broken friendships and changing romances
• Jealousy and other feelings.  These may occur over:  looks, achievements, money, privileges
• Possessions and who owns them

 

Problems can be solved peacefully:

 

1.  Calm down.  Stop any arguing, name-calling, etc.  If someone is really upset, take time out to cool off.
2. Name the problem.  Avoid general comments like, “You’re selfish.”  Be specific – “It’s hard to study when you have your friends over.”  Always get both sides of the story.
3. Think of solutions.  Together, write down every idea you can for solving the problem – even silly ones.
4. Weigh ideas.  Consider every idea.  Think about their consequences (results).  Ask yourself:  What will happen if we do this?  Will we both get what we need?  Who else might be affected by what we choose to do?
5. Choose a plan.  Pick the best idea, then carry it out.  Later, talk about whether the plan is working or not.  If the plan has not worked, try another plan.

 

In the end, both sides must be willing to forgive and forget any mean things that might have been said or done.

 

Information obtained from: 

Channing L. Bete Co., Inc.  What Everyone Should Know About Conflict Resolution.  South   Deefield: Channing L. Bete Co., Inc.  1988.

Channing L. Bete Co., Inc.  What Young People Should Know about Conflict Resolution.  South Deerfield:  Channing L. Bete Co. Inc.  1992.

 

Handout:

Conflict Resolution.doc